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Customer Satisfaction Measurement
PRIORITY
SOLUTION OFFERING
YOUR OPINION
High Low
Medium Unsure
We understood your needs fully 
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
Our Design/Solution met your needs & expectation
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
We planned the work as per your expectations
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
We were proactive in solving your problems
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
Our proposal was of high Quality
Strongly Agree Somewhat Agree
Agree Disagree
PRIORITY
TECHNICAL SUPPORT
YOUR OPINION
High Low
Medium Unsure
Our people were knowledgeable to interface with you
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
You were submitted the relevant documents of our solution
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
Our people had sound technical capability
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
Were you explained our service delivery system
Strongly Agree Somewhat Agree
Agree Disagree
PRIORITY
SERVICE SUPPORT
YOUR OPINION
High Low
Medium Unsure
We demonstrate product usage to your people
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
We met your response time requirements
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
We met your complaint resolution requirement
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
We reacted fast enough for your requests
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
We took your feedback on service calls
Strongly Agree Somewhat Agree
Agree Disagree
PRIORITY
DELIVERY SUPPORT
YOUR OPINION
High Low
Medium Unsure
You received our delivery communication on time
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
Our Fulfillment and delivery schedule met your expectations
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
Delivery process was overall a nice expectations
Strongly Agree Somewhat Agree
Agree Disagree
PRIORITY
OVERALL SUPPORT
YOUR OPINION
High Low
Medium Unsure
Our senior managers were always accessible to you
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
Our people interfaced with you in professional manner
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
Your overall interaction with us was pleasurable
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
Our people had professional attitude
Strongly Agree Somewhat Agree
Agree Disagree
High Low
Medium Unsure
Knowledge of our people met your expectations
Strongly Agree Somewhat Agree
Agree Disagree

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Dear Customer

We stand committed to maximizing our customer satisfaction and have continual improvement in our quality management system being a DNV Certified ISO 9001:2000 Company.

It shall help us tremendously if you could spare a few moments out of your busy schedule to help us understand your perceptions on our company deliverable to you.

We shall ensure that your feedback is kept confidential and used only in the overall improvement in the company.

Thank you

Anil Saxena
Chief Operating Officer